Shipping and returns
Orders leave the Sheridan, Wyoming warehouse the same working day when they land before 2pm Mountain Time. Everything below applies to orders shipped inside the United States.
How long does delivery take?
Standard delivery takes two to five working days across the lower 48. Rural ZIP codes occasionally add a day. Alaska and Hawaii run four to eight days on a flat rate.
| Service | Transit time | Cost |
|---|---|---|
| Standard | 2 to 5 working days | Free over $49, otherwise $6.95 |
| Expedited | 2 working days | $12.50 |
| Overnight | Next working day by 5pm | $27.00 |
| Alaska and Hawaii | 4 to 8 working days | $14.95 flat |
What can I return, and when?
You have 30 days from the delivery date. Opened items are fine, provided everything that came in the box goes back in the box. Refunds land on the original payment method within five working days of the parcel reaching us.
- 1.Email info@junglering.com with the order number and what you are sending back.
- 2.We reply with a return authorisation and a label within one working day.
- 3.Drop the parcel with the carrier. Faulty items ship on our label. Change-of-mind returns carry a $6.95 label fee deducted from the refund.
What if it arrives damaged?
Photograph the box and the item, then call +1 (416) 720-0566 within 48 hours. Damaged deliveries are replaced, not credited, and the replacement ships before the damaged unit gets back to us.
Exceptions
- Software, digital licences and gift cards cannot be returned once issued.
- Earbud tips and hygiene items are non-returnable if the seal is broken.
- Bulk and business orders over ten units follow the terms on the invoice. See the FAQ for how those work.
Returns address: 30 N Gould St Ste N, Sheridan, WY 82801, USA. Do not send anything back without a return authorisation, because unlabelled parcels cannot be matched to an order. Warranty claims follow a separate process on the warranty page.